Privacy Policy

Privacy Policy

SJD World Ltd (https://sjdworld.com) creates graphic design for its clients and sells products. “SJD”, “we”, or “us” refers to SJD World Ltd, its products, and services.

This Privacy Policy applies whenever you access the website or purchase any of our products, deliverables, services, content, etc. This Privacy Policy describes:

  • What personal information is collected
  • How we use and share that information
  • How we protect that information

If you refuse SJD’s collection of information, you may not use or avail yourself of any of our products or services.

Designation of Privacy Officer

We have designated a Privacy Officer to ensure compliance with the Personal Information Protection Act 2016 (PIPA). You may contact our Privacy Officer at accounts@sjdworld.com for questions or concerns regarding this policy or your personal information.

Security Statement

Your privacy and security are of utmost importance to SJD. We are fully committed to safeguarding your personal information. This section discloses our information gathering and dissemination practices:

  • We employ encryption methods such as Secure Sockets Layer (SSL) to protect sensitive information (e.g., credit card details) during transmission.
  • We conduct periodic reviews and updates to our security safeguards, proportional to the sensitivity of the information.
  • Only authorized employees have access to personal information, and they are trained in handling data responsibly.
  • In the event of a security breach that is likely to adversely affect you, we will notify the Privacy Commissioner and any affected individuals promptly, as required under Section 14 of PIPA.

What We Collect and Store

When you purchase from us, we may collect the following information:

  • Personal Information: Name, billing address, shipping address, email address, phone number, credit card/payment details, and account credentials (username and password).
  • Device Information: IP address, browser type, and other analytics data to screen for fraud and improve our services.

We use this information to:

  • Fulfill your orders and process refunds
  • Respond to inquiries and complaints
  • Comply with legal obligations (e.g., tax calculations)
  • Improve our store offerings and marketing campaigns
  • Protect against fraud

We retain this information only as long as necessary to fulfill these purposes, unless otherwise required by law.

Sensitive Personal Information

Sensitive personal information (e.g., health, race, sexual orientation) is handled with heightened security and only used:

  • With your explicit consent
  • In compliance with a court order or legal requirements
  • For specific employment or recruitment purposes when justified

We will not use sensitive personal information to unlawfully discriminate against you.

Who on Our Team Has Access

Members of our team, such as Administrators and Shop Managers, may access:

  • Order information (what was purchased, when, and where it was sent)
  • Customer information (name, email address, billing, and shipping details)

Access is limited to fulfilling orders, processing refunds, and providing customer support.

Sharing Your Personal Information

We share your personal information with third parties to assist us in providing our services. Examples include:

We ensure that third parties comply with data protection standards comparable to PIPA and require them to safeguard your information responsibly.

For international transfers of personal data, we assess the protection level offered by the recipient’s jurisdiction and employ contractual mechanisms or certifications as needed to ensure compliance with Section 15 of PIPA.

Your Rights

Under PIPA, you have the following rights:

  1. Access: Request access to your personal information and details of its use and disclosure.
  2. Correction: Request corrections to inaccuracies in your personal information.
  3. Erasure: Request the deletion of information no longer relevant for its original purpose.
  4. Object: Object to the processing of your information for marketing or other specified purposes.
  5. Complaint: Lodge complaints with our Privacy Officer or the Privacy Commissioner if your rights are violated.

To exercise these rights, contact accounts@sjdworld.com. We will respond within 45 days, with extensions communicated as needed.

Cookies

We use cookies to:

  • Keep track of cart contents while browsing
  • Understand customer behavior and improve website functionality

You can manage cookie preferences through your browser settings.

Retention Policy

We retain personal information only as long as necessary for:

  • Fulfilling orders and providing services
  • Legal compliance (e.g., tax and accounting for 7 years)
  • Addressing disputes or enforcing agreements

Children’s Privacy

Our website and services are not intended for children under 14. If we collect personal information from a child, we require verifiable parental consent as outlined in Section 16 of PIPA.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, legal obligations, or operational needs. Any updates will be prominently posted on our website, and significant changes will be communicated directly.

Contact Information

If you have questions about this policy or your personal information, please contact us:

Policy Updated: December 2024